Frequent Asked Questions
You Have Questions?Please Find the answers below
We charge on a per day basis and minimum of one day. Example if you pickup the car at 5pm today and return on 10am the next morning. The same total amount will be applied as its considered as ‘overnight’. In any other conditions, we will charge accordingly to the rental duration.
We do scheduled maintenance for our cars on both interior and exterior and also mechanically. In terms of age, some are old and some are brand new. If find it no longer suitable for rental, we would remove it from our inventory.
Yes, we do provide insurance coverage which are optional. The insurance only apply for the car and not the passengers. If you have your own personal insurance, you won’t have any problem making claims if any injury has taken place as our car rental is licensed and legal. Your insurance most likely won’t cover injury occurred from driving cars from unlicensed car rental company.
We accept major credit card types like Master Card and Visas. Payment can be made with credit card only when the car is collected. For point to point transfer or driver, we accept cash..
We don’t take deposit or payment upon online reservation, so it gives you the advantage to cancel anytime. Just have the courtesy to inform us early if there is any cancellation.
Unfortunately, we do not have any other branches in Sarawak. We’re only based in Kuching. Charges will be apply if you dropoff the car outside of Kuching
Yes, we can dispatch the car anywhere within Kuching City and for regional area, it would require additional charges. Example: Damai, RM35.00 (may change depending on fuel price fluctuation)
Yes, you may extend the rental duration but it would be best if you let us know about it as soon as possible. We cannot guarantee the availability of the car at last minute request as it may affect other client’s booking. Should there be any problem, we would offer you to use any of our cars available. Rental charges will be made accordingly.
Yes, but only company cheque and you will need to bank in the cheque in advance as it will take time for the cheque to be process. Payment does not count until the cheque is fully processed and received in our company bank account.
We got the details we need during the booking, our representatives will wait for you at the arrival hall and guide you through the short process.
The rate is RM80.00 starting anytime from 8.30am to 5.00pm. Same charges will apply even if the rental starts at 10am.
We’re a registered company with proper license issued by governemnt agencies. Our company comply with strict rules and regulations regarding customer service. Here you can assure legal & secure, services from us for a piece of mind while driving.
Yes, Just have the courtesy to inform us early. The car will be very sad, if you cancel last minute as no one will be taking it for a ride.
There will be sufficient car fuel left by the previous customer who rent the car. You will need to return the car with the same amount of fuel.
No, it’s not included.
Yes, after online booking is made and confirmation given. Phone is a hassle and miscommunication can easily occur. Give the website a try.
Yes, baby seats are available for rent at RM25 per rental or per week.
Yes, with only RM25 per day or RM120.00 per week.
You will only need to pay the difference of the rates of the cars switched.
Standard identification documents like passport, identity card and driving license is applicable here. Also, yes you can drive here if you’re a tourist.
Nope, there isn’t any. We don’t get special treat in any tourism area or special government treat either. That is to be fair.
Have More Questions?
If you can’t find your answers, do send us an email. We will get back to you as soon as we can. Usually within 1-24 hours.