FREQUENT ASKED QUESTIONS

1. How do you charge the car rental?
   We charge on a per day basis and minimum of one day. Example if you pickup the car at 5pm today and return on 10am the next morning. The same total amount will be applied as its considered as 'overnight'. In any other conditions, we will charge accordingly to the rental duration.
   
   
2. What is the condition of the car?
   We do scheduled maintenance for our cars on both interior and exterior and also mechanically.
   
   
3. Do you include insurance?
   Yes, we do provide insurance converage which are optional.
   
   
4. What payments options do you accept?
   We accept major credit card types like Master Card and Visas. Payment can be made with credit card only when the car is collected. For point to point transfer, we accept cash.
   
   
5. Do I need to pay for booking deposit?
   Deposits are not required for online bookings. Full payment will need to be made when car is collected. Please refer to this page on the CDW and Deposit
   
   
6. Do you have any other branches in Sarawak or Malaysia?
   Unfortunately, we do not have other branch at this moment. We only operating in Kuching City and nearby townships.
   
   
7. Are you able to deliver the car to Damai Beach or outside of Kuching City?
   Yes, we can dispatch the car anywhere within Kuching City and for regional area, it would require additional charges. Example: Damai, RM35.00 (may change depending on fuel price fluctuation)
   
   
8. Can I extend the booking while renting it?
   Yes, you may extend the rental duration but it would be best if you let us know about it as soon as possible. We cannot guarantee the availability of the car at last minute request as it may affect other client's booking. Should there be any problem, we would offer you to use any of our cars available. Rental charges will be made accordingly.
   
   
9. If I am picking up the car at the Kuching International Airport, what do I do when I arrive?
   We got the details we need during the booking, our representatives will wait for you at the arrival hall and guide you through the short process.
   
   
10. What are the hourly charges for a chauffeur/driver?
    Minimum charges is RM30.00 for 3 hours. Extra hour will cost RM20.00 per hour.
    
    
11. There are some private company offering lower rates than what you have. Can you give discount?
    We're a registered company with proper license issued by governemnt agencies. Our company comply with strict rules and regulations regarding customer service. Here you can assure secure, legel services from us for a piece of mind while driving.
    
    
12. Are there petrol fuel when the car is received?
    There will be sufficient car fuel left by the previous customer who rent the car. Or we will refill it to a sufficient fuel level You can pump the fuel according to your needs.
    
    
13. Do I need to refill the fuel tanks on return?
    Yes, please.
    
    
14. Is the 5% tax included in booking?
    The 5% tax will be waived for online booking through the website
    
    
15. Can I have your phone number contact?
    We operate in an online manner through this website for faster and DOCUMENTED processing for accuracy. So please fill in the booking form and we will get back to you through email.
    
    
16. Do you provide baby seats?
    Yes, baby seats are available for rent at RM25 per rental or per week.
    
    
17. Do you have GPS for rent?
    Yes, with only RM25 per day or RM120.00 per week
    
    
18. How much is charges to switch cars during rental?
    You will only need to pay the difference of the rates of the cars switched.
    
    
19. I am a foreigner, what documents I need to rent cars and drive in Kuching?
    Standard identification documents like passport, identity card and driving license is applicable here
    
    
20. Is there any special rate for tourism officers or government servant?
    No, there aren't any.